Returns & Exchanges
At Tistabene, we want you to love your fashion choices; if you are not completely satisfied, we offer a hassle-free 7-day return and exchange policy. Please ensure items are unworn, unwashed, and retain their original tags for a seamless processing experience.
Initiate Request
Log in to your Tistabene account, navigate to the 'My Orders' section, and select the item you wish to return or exchange within 7 days of delivery.
Quality Check Preparation
Pack the product securely in its original packaging with all brand tags, invoices, and accessories included to ensure it passes our quality inspection.
Reverse Pickup
Once your request is approved, our logistics partner will arrange a pickup from your delivery address within 24-48 hours at no additional cost.
Refund or Exchange Processing
After the item reaches our warehouse and passes quality checks, your refund will be initiated to the original payment method or your exchange item will be dispatched.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing